At Bryan, there is a core belief that the university is only as successful as its students. That means helping them learn, grow and move toward employment and a great future is of utmost importance. Bryan Student Help is available to guide students, ease anxiety and answer questions.
“The goal is to create a place for students to get academic and technological help,” explains Michael Springer, Faculty Development Associate and creator of the website. The site covers more than just academics and technology. New student help, life event advice and a directory are also featured. The directory links students to essentials like the bookstore, business office, career services, financial aid, the IT (S.O.S.) team and the registrar.
It is an interactive site allowing students to post comments, questions and view videos that walk them through solutions in navigating their Bryan education.
“We responded to what students asked about frequently,” adds Springer. He says there are four general areas for which students seek support: technology, academics, life events and general university information.
The student help desk, at help.bryanuniversity.edu, addresses student questions featuring tutorial videos. Subjects range from, “Finding your Grades on the Portal,” to “Logging into Learn Bryan” along with study skills, time management tips and formatting papers. Students can also request individual help through the site.
The site is not intended to take the place of student interaction with instructors, Career Services or Student Alumni Outreach. It serves as a quick and easy point of access to answer questions and gain information. Students, and faculty, are encouraged to visit the site and feedback is always welcome.